Did You Know?

1. When new associates join your staff, Baltimore Washington Medical Center will send out an announcement card. More>>
   
   


2. Baltimore Washington Medical Center offers telephone answering services to its medical staff. More>>
   
   
   
3. Baltimore Washington Medical Center can assist you in obtaining competitive cell phone and pager service rates. More>>
   
   
   
4. Time sensitive communications are faxed directly to your designated fax machine. More>>
   
   
   
5. Baltimore Washington Medical Center offers continuing medical education opportunities. More>>
   
   
   
6. Baltimore Washington Medical Center offers CPR certification and re-certification courses. More>>
   
   
   
7. There is great opportunity for physicians to work with Baltimore Washington's Public Relations Department to make their practices more visible to the community they serve. More>>
   
   
   
8. Baltimore Washington offers personalized hospital tours for the medical staff. More>>
   
   
   
9. Baltimore Washington Medical Center offers an Adult and a Pediatric Hospitalist Program. More>>
   
   
   
10. A comprehensive health sciences library is provided for the medical staff. More>>
    
    
    
11. Quarterly Office Manager Council Meetings are held. More>>
    
    
    
12. A physician targeted newsletter is sent to the entire medical staff. More>>
    
    
    
13. Baltimore Washington Medical Center offers a physician referral service to the community. More>>
    
    
    
14. Baltimore Washington Medical Center is now a teaching hospital. More>>
    
    

1. The Medical Staff Services Department notifies Public Relations of all new associates. The PR Department then develops an announcement card introducing them to the entire medical staff. Top>>




 

 

2. The mission of the Telecommunications Department is to support the overall mission of Baltimore Washington Medical Center: To Be the Healthcare System of Choice through excellence in service. It is our desire to achieve excellence in call processing, to disseminate accurate information to our customers and to provide dedicated public service to our patients and their families.

   In addition to being the single point of access to all Baltimore Washington Medical Center services, we also offer Telephone Answering Services to physicians practicing at our hospital at an affordable rate. We use state-of-the-art equipment to answer every telecommunication need.

   Our Answering Service includes:

   - Service 24 hours a day, seven days a week, and all holidays
   - Skilled Telemessaging Specialists
   - Experienced management on call 24 hours a day
   - Alphanumeric Pagers and Cell Phones at discounted rates

   We believe that supporting others contributes to success. Therefore, we model and encourage teamwork and cooperation within our department, as well as within our institution. We believe that there is always room for improvement. Therefore, we continuously strive to improve the quality of our service. Cell Phone and/or Pager Service can also be provided without participating in the Answering Service. If you are interested in additional information concerning our Physician's Answering Service please contact: Carolyn Spain at 410-787-6771.
   
   Margie L. Milisitz
   Manager, Telecommunications Top>>





 




3. Contact the Telecommunications Department for more information at (410) 787-6771. Top>>





 




4. Baltimore Washington Medical Center utilizes a fax broadcasting service to ensure that time sensitive information is distributed as quickly as possible. Top>>



 




5. The CME Committee offers educational activities that serve to maintain, develop, or increase the knowledge, skills and professional performance and relationships that a physician uses to provide services for a patient, the public or the profession.
   
   For more information regarding a schedule of CME credit activities, or if you would like to sponsor a CME event at Baltimore Washington Medical Center, please contact Dr. Clifford Andrew, our CME Chairman, or Thelma Askew or CME Coordinator, at 410-787-4113. Top>>



 




6. CPR certification and re-certification courses are offered to the medical staff on a quarterly basis. Pre-registration is required. You may obtain a schedule, or register by calling Medical Staff Services at (410) 787-4527. Top>>



 




7. The role of the department is to facilitate effective communication with the internal and external customers that the hospital serves. To this end, the department coordinates a Speakers Bureau, which provides the community with lecturers on health care topics, and offers health screening/prevention activities. Through collaboration with clinical departments, Public Relations assist in the development of patient language pathway booklets. Educational offerings are prioritized on the needs of the community and on the hospital's prevalent admitting diagnoses, such as heart disease and cancer. The department also oversees hospital website administration and all marketing and media activities, including the publication of internal and external newsletters and advertising.
   Areas that should be considered for medical staff participation include, but are not limited to:
   
   
   WCBM Radio (Talk Show Host)
   Medical Matters (physician newsletter input)
   Health Fairs/Screenings - throughout the year, a multitude of events are held throughout the community that physicians may participate in.

   Any new techniques, etc. that are newsworthy should be communicated to the Public Relations Dept for publicity consideration. For additional information please contact the Public Relations Department at (410)787-4367
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8. Contact the hospitals Medical Staff Services Department at (410)787-4527 to schedule. Top>>




 

 

9. With changes in the health care delivery system, Baltimore Washington Medical Center understands that it is taxing to the primary care physician to provide efficient medical care to inpatients while practicing in a busy outpatient office. Many physicians have patients admitted to more than one hospital, in addition to numerous chronic care facilities, further attenuating their abilities to cover inpatients.
   
   With this understanding, Baltimore Washington Medical Center renewed their commitment to improve the efficiency of inpatient care, as well as patient satisfaction, by supporting the development of the hospital based "Inpatient Team". The goal of the Inpatient Team is to provide high quality, efficient care for patients requiring hospitalization.

   Program Overview

   The program allows Primary Care Physicians (PCPs) to subscribe to the Inpatient Team to manage all of their patients while admitted to Baltimore Washington Medical Center. The Team is comprised of three internal medicine physicians and two critical care certified Nurse Practitioners who care only for hospitalized patients. A n up to date roster of the subscribing PCPs can be accessed by the Team physicians as well as the Emergency Department via Baltimore Washington Medical Centerl's intranet service.

   The team providers dictate admission history and physicals, inpatient consultations, as well as discharge summaries. Baltimore Washington Medical Center has an autofax feature, which allows for all dictations to be faxed to the PCP at time of transcription. A physician does not have to be on staff at BWMC to receive reports via autofax.

   Not only does the team coordinate care after discharge by faxing the discharge summary to the PCP, they also give patients discharge instructions regarding medications, diet, activity, follow up timeframes and phone numbers. Telephone contact between the Team providers and the PCP is highly encouraged and straightforward to initiate. Team also creates transfer summaries when patient is being transferred to an alternative care facility.

   For additional information please contact:

   Ben Malkiel, D.O.
   Director, Inpatient Team
   410-787-4686
   bmalkiel@bwmc.umms.org
   
   The Pediatric Hospitalist program was established at Baltimore Washington Medical Center to provide the highest quality healthcare to children who are hospitalized. The program is comprised of board-certified pediatricians which are University of Maryland School of Medicine faculty. The Hospitalists oversee the care of patients in the Pediatric unit with approval from the child's regular pediatrician or family physician, and will coordinate care with the child's regular doctor to allow for treatment based on each patient's individual medical history. The Pediatricians provide coverage in the hospital 24 hours a day and see patients up to age 18 in the Emergency Department. As part of the teaching mission, the Pediatricians currently teach third year medical students, and a family medicine resident physician as well.

   For more information contact:

   Jennifer Corder, M.D.
   410-787-4135
   

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10. Effective June, 2003, the Library will relocate, to include a change in the scope of services provided. The new location will be the back left section of the coding/chart completion side of the Health Information Management Department. Because this area houses confidential medical records and because of space constraints, only physicians will have access to this area. The library will have one year of journals stored on site, and as many textbooks as possible.

    A new web site MDConsult will provide up to 20 physicians concurrently with extensive texts and journals through a web address. Access to this web site can be through any PC at BWMC, however, there will be a terminal in the library section of the HIM department. As such, additional texts and journals will no longer be purchased if they are part of the MDConsult collection. In 2004 an RNConsult address will be available for nursing associates. To access MDConsult go to www.mdconsult.com and type in username: NARUNDEL-1 and password: lowboy. Note that this is case sensitive. The BWMC Health Sciences Library is a member of the Medical Library Association, (MLA) an international association of Medical and Hospital Librarians

    Library Hours:
    Tuesday and Thursday 6:00 p.m. – 9:00 p.m.
    
    Librarian
    Wayne Reisig, MLS
    Library Phone Number
    410-787-4390
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11. This meeting is conducted by the Managed Care & Integrated Services Department (MCIS) and was developed as a form of communication between the physician offices and Baltimore Washington Medical Center. Contact the MCIS Department at 410.787.4897 for further information. Top>>




 



12. Baltimore Washington Medical Center publishes Medical Matters bi-monthly with a medical staff focus in terms of content and relevance. Top>>



 




13. The physician referral service, called HealthLine, is offered telephonically and on the web. The community can search by specialty, location, languages, insurances and sex. All affiliated physicians are included in the service. If a physician wants to send additional information they can complete a HealthLine survey. Top>>



 

 



14. The GMED (Graduate Medical Education Department) was developed in 2001 when BWMC became a teaching hospital through its affiliation with University of Maryland Medical School. The GMED is establishing policies and procedures to ensure that the residents and fellows adhere to contracts, credentialing, ACGME, and JCAHO guidelines. The department provides leadership to BWMC's directors, attending physicians, house staff members, and other personnel staff to assist in the training of the residents and fellows that are in training.

    One of the primary policies that have been developed to achieve the above statement is a Supervision Policy for Residents and Fellows. The supervision policy outlines the following areas:

    •  Attending Physician Responsibilities
    •  Inpatient Supervision
    •  On Call Supervision
    •  Supervision of Medical/Surgical Consultation
    •  Invasive Procedures
    •  Resident/Responsibilities Requirements
    •  Supervising Physician
    •  Resident/Attending Response
    •  Medical Record Documentation (Attending, Resident and Hospital Staff)
    •  Enforcement
    •  Disciplinary Action
    •  Credentialing
    •  Privileges of Residents

    Baltimore Washington Medical Center GMED provides clinical, educational, research and professional development for medical students, residents, and fellows for several of UMMS residency and fellowship programs. They are as follows specialties:

    •  Cardiovascular
    •  Family Medicine
    •  Orthopedic
    •  Podiatry
    •  Thoracic Surgery
    •  Vascular Surgery

    GMED looks forward to enhancing the program by its efforts to grow by providing training for additional specialties to practice at BWMC in the future.For additional information on the Residency and Graduate Medical Education Program please contact:

    Shawan M. Pearson, Residency Coordinator 410-787-4864.
    Office Location: Executive Building, Suite 126 Top>>